Privacy Policy

Information you share with us

When you submit our contact form, we collect the details you choose to provide: your name, your email address, your phone number if you include it, the topic you select, and your message. You share the same kinds of information when you call, fax, or email us directly.

We ask that you do not include medical records, diagnoses, or other detailed health information in the website form. If care moves forward, we collect what is needed through a separate, secure intake process.

How we use your information

We use the information you provide to respond to your inquiry, answer your questions, begin an insurance benefits check when you request one, and coordinate next steps for care.

We do not sell your personal information, and we do not use it for third-party advertising.

Technical information

Like nearly every website, our hosting infrastructure records limited technical information, such as IP addresses and page requests, which is used to serve the site, keep it secure, and prevent abuse and spam.

We do not run advertising trackers on this site.

Service providers

We use a small number of service providers to operate this website and to receive and respond to inquiries, limited to categories such as website hosting and email delivery. These providers process information only to provide their service to us.

Health information

Any health information we hold about a patient is protected as described in our HIPAA Notice of Privacy Practices, which explains your rights and how that information may be used and disclosed. That notice, not this policy, governs protected health information.

How long we keep inquiries

We keep website and phone inquiries only as long as needed to respond and to coordinate care. If your family begins services with us, relevant information from your inquiry may become part of the intake and clinical record, where it is protected as health information.

Your choices

You may ask us to access, correct, or delete the contact information we hold about you from a website inquiry. To make a request, call or email us using the details below and we will respond promptly.

Children

This website is intended for parents, caregivers, and adults seeking services. We do not knowingly collect personal information from children through this website.

Changes to this policy

We may update this policy as our website or practices change. The date at the top of this page shows when it was last revised.

Contact us

If you have questions about this policy or want to make a privacy request, contact KAM Extending Hands LLC, 900 W 49th St, Suite 316, Hialeah, FL 33012. Phone (786) 860-3826, fax (786) 353-9277, email management@kamextendinghands.com. Office hours are Mon to Fri, 9 AM to 5 PM.